Testimonials

"Dr. Hanks and his staff provided service that was outstanding from other medical groups that I have seen. In particular, Mario Munoz, PA-C was exemplary in his treatment of me as a patient. He is very personable and knowledgeable and has a self-confidence and demeanor that makes you feel comfortable in a normally stressful situation. He projects an aura of control and a remarkably consistent professional countenance. Mario is very responsive to my questions and requests with an understanding and sympathy with my situation. I hope you as a patient have the opportunity to be treated by him."

"I would like to commend Margaret for her gracious and persistent help in rescheduling an appointment for which I was late. She was kind enough to examine the options I had and to secure me a place on a particularly harried day. She remained calm and considerate, as though I was her only concern in a busy Physical Therapy Department. Margaret did not give up until she succeeded in finding a spot for me. As it happens, I saw Margaret the following week at Dr. Jeong's office. Again, she provided gracious, personal attention. I would like to extend my thanks to her."

"Dr. Katz, I want to express my thanks for the great job you did on my latest hip replacement. I have not needed any pain meds since the trip home, and the pain level is much less than prior to the operation. You and his team made it very easy in every way possible. With all the work you guys have done for us, it’s almost like you are family. I appreciate you keeping your word and getting me out of the hospital as soon as possible. Next time we negotiate the hospital stay however, I am going to hold out for out-patient surgery."

"Ouch! my knee pain is back and I'm going on a walking tour - Cecilia found a spot for me to get in to see Dr Quinlan before I took off. Super service Cecilia! Really"

"I am a recently medically retired U.S. Air Force military veteran from Iraq. I have been through numerous knee surgeries and have seen various doctors. Doctor John Maltry has a Medical Assistant that is truly amazing, caring, and extremely dedicated to helping and working with all of his patients. She is truly remarkable, there is nobody more kind, respectful, and caring for the needs of the patient. She goes the extra mile to ensure the patients are tended to. Her friendly smile and voice makes you feel good just prior to visiting with the doctor. In the time of pain and recovering from surgery there has not been anyone more courteous and caring than Janice at the Northwest office. She definitely goes the extra mile to ensure the patient is taken care of whether it's by assisting the patient in getting an appointment, or getting in on time to see the doctor, etc. She is a bundle of joy to work with! Her genuine kindness shows exactly what type of person she really is. She truly cares enough to make a difference and she has clearly done that for me."

"Both my husband and I are patients of Dr. Maltry. He not only is a wonderful surgeon, he is an amazing doctor. He makes you feel safe and confident in his abilities from the moment you meet him. He explains everything to you in terms that you can understand and is compassionate to your feelings of fear when facing surgery. He did a knee replacement on my husband a few years ago, and has recently been treating me with a knee problem. We just love him and would recommend him to anyone and everyone who needs to see an Orthopedic doctor."

"I went in, for what I was afraid was going to be surgery, but the Physician's Assistant recommended the conservative route and provided a cortisone shot and brace. It feels great. Very helpful and informative people!"

"I could not be more satisfied with Dr. Goorman and his medical assistant Alma. Dr. Goorman is open, honest and very people friendly. Alma is always very friendly and her follow up is terrific. I have recommended Dr. Goorman to my fellow friends who have similar ailments like myself."

"Dr. Baron and his staff were simply amazing. At my first appointment with Dr. Baron I could tell that he cared about his patients with how assertive and informative he was. He even called the place for my MRI and helped get the appointment pushed up. I look forward to working with him and his staff on my road to recovery and will recommend him and this clinic to family and friends."

"On Feb. 13, 2012, I had spine surgery at TMC. My procedure was performed by Dr. Baron and his assistant Betty. They were very informative about what to expect. They both visited me daily to check on my progress. I was very impressed with my results and the way I was treated in the hospital. I would highly recommend Dr Baron and his staff."

"I want to thank the Medical Records team at TucsonOrtho for their above and beyond help after my surgery. They do not have any negative words in their vocabularies! Everything was "let me see how we can make this happen for you" as opposed to "sorry, we can't do that now". Speed, perseverance good humor, smiles, courtesy, more smiles....I could go on and on! And wrapped around all that is their professionalism and knowledge not only of their own department, but of the other areas with which they interact."

"I've just completed a total hip replacement with Dr. Jay Katz and his terrific team. From the first phone call to my last visit, Dr. Katz's team treated me with courtesy, kindness and professionalism. They went out of their way to accommodate my unusual schedule needs and made a long shot happen. In any organization, the tone is set at the very top and trickles down. Dr. Katz has a group of people he has been working with for many years. They are not only competent but compassionate. I cannot imagine a finer experience than my own. And the icing on the cake is I have a new hip!"

"Checking people in and checking appointments has little room for glorious behavior, however..... your staff has made those simple necessities a major part of the physical therapy experience. Being greeted by name and given a broad smile goes a long way toward healing the pains. I have come to look forward to entering physical therapy so that I can receive a big hello and smile from Sarah. She is terrific and a model of how to do that job effectively, putting psychological patient care into the forefront of herself developed job description. Congratulations and thank you, Sarah, for making a difficult time as pleasant as you could for me. I, and many others like me, all need to thank you for the extra effort you put into your job."

"As a retired Tucson hospital RN who worked in the ICU, I was familiar with the various auxiliary caregivers that worked with my patients. When I came to Tucson Orthopaedic with shoulder pain, Dr. Scott Goorman recommended physical therapy. My therapist was Debra Angelo. I appreciated her expertise, her clear explanations of what was involved in what she explained was bursitis. Her manner was calm, assured. I went to three different sessions with her, and my range of motion improved considerably. I feel she is an exceptionally gifted therapist, and recommend her wholeheartedly."

"I wanted to share my wonderful experience with TOI. I showed up at the office at 8am this morning very frustrated and begging for help. The first lady at the check-in desk was helpful in that she got the "Cast Guy, Mike" out to see me within minutes. Mike brought me back and did all that he could and then told me what needed to be done next. I then went to the Check Out Desk to request an appointment with a doctor like Mike had suggested and I was blown away with the service. I sat down in the chair and Felicia took over and did what she had to do to get me seen right then! I never expected that and was shocked to see how well everyone worked together. She spoke with her manager Kate who came to the desk to help make sure that my file was ready, she spoke with the doctor to ask if he could see me and then got me right back to a room. I have never experienced this kind of service from a doctor’s office before. As much pain as I was in, this service put a smile on my face. The Doctor came in the room immediately and spent a lot of time with me listening to my concerns, examining my knee and reviewing the films of my injury. He was able to fit me in a knee brace that has drastically reduced my pain. From the minute I walked in the door, I was listened to, and treated like family, rather than a number. No one ever made me feel like I was interrupting (although I knew I was, because I did not have an appointment) and everyone was so willing to help me. I am extremely pleased with my visit today and would like to THANK everyone at TOI today, especially Felicia, who made it all happen and did it with a smile on her face!"