APPOINTMENT SCHEDULER – NW OFFICE

Title: Appointment Scheduler – NW Office (Full Time)
FSLA: Non-Exempt
Reports To: Office Manager
Mission: To provide the residents of our communities the highest quality, state-of-the-art and comprehensive Orthopaedic care.

Duties and Responsibilities:

• Greets and registers patients in a prompt, pleasant, and helpful manner over the telephone
• Answers the telephone, screens calls, takes messages, and provides information
• Verifies necessary information and records in the medical record
• Books, coordinates and reschedules patient appointments
• Sends out new patient information letters upon making appointments for new patients
• Maintains and updates current information on the physician’s schedule
• Answers questions regarding patient appointments and physician’s office schedule
• Reports problems or irregularities concerning office appointments
• Relays necessary messages to staff
• Translates for physicians if bilingual
• Performs related work as required

Qualifications:

• High school diploma or equivalent
• One year of work experience in a medical setting
• Knowledge of medical terminology
• Word processing and computer experience

All positions with Tucson Orthopaedic Institute are to demonstrate due care in the use and communication of patients’ protected health information.  It is every employee’s principal job function to ensure patient confidentiality and failure to maintain confidentiality may, and will, result in sanction and/or discharge.