Title: Inbound Receptionist – After Hours Clinic (Per Diem)
FSLA: Non-Exempt
Reports To: After Hours Coordinator
Mission: To provide the residents of our communities the highest quality, state-of-the-art and comprehensive Orthopaedic care.

Main Function: As a member of the care team, the Inbound Receptionist Greets, instructs, directs and schedules patients and visitors in a timely manner.  Maintains all patient confidentiality and HIPAA rules and regulations.  Supports Tucson Orthopaedic Institute’s mission, values, vision, goals and objectives.

Customer Service: 

  • Operate within the concept of patient focused care
  • Anticipate patient needs
  • Deliver caring timely service with positive body language
  • Responds promptly to patient needs and requests
  • Greet patients at every stage of the visit
  • Responds promptly to Physician and team member requests and inquiries
  • Participates as an active, positive member of the TOI team

Duties and Responsibilities:

  • Greets patients and visitors in a prompt, courteous, friendly and helpful manner
  • Registers visitors and assigns badges
  • Checks in patients, verifies and updates necessary information and paperwork for their scheduled appointments
  • Informs the back-office staff of patient readiness. Serves as a liaison between patient and medical support staff
  • Make appointments as needed.
  • Checks insurance eligibility for walk in patients
  • Collects co-pays and past due balances on patients account and assists the Patient Services Desk.
  • Creates & completes daily batch
  • Maintains work area and lobby in a neat and orderly manner
  • Assists with delivering mail throughout clinic
  • Assists with checking in packages brought in by TMC mailroom
  • Obtains all necessary patient referrals and keeps up with changing referral guidelines and practices
  • Translates if bilingual
  • Performs related work as required


  • High school diploma or equivalent
  • One year of work experience in a medical setting and customer service environment.
  • Knowledge of medical terminology
  • Word processing and computer experience

Mental/Physical Requirements:

  • The Inbound Receptionist is required to operate computer keyboard, mouse, and monitor for a total of up to (8 hours) per (12 hours)
  • Requires good communication and organizational skills
  • Requires reasoning ability and good independent judgment
  • Requires working under stressful conditions and irregular hours
  • Requires working with frequent interruptions
  • Must be able to interact and communicate in English, both orally and written, with all levels of staff, physicians, patients, and families in an effective manner, exhibiting tact, enthusiasm, and patience
  • Must be able to be sensitive to cultural and bilingual issues
  • Must be able to respond to patient needs by interpreting facial expressions, and verbal communications
  • Must demonstrate and maintain current knowledge and skills necessary to provide care/services to the age of the patients served in the clinical facility
  • Must possess the ability to assess data and interpret the appropriate information needed to identify each patient’s requirements relative to their specific needs
  • Requires tolerance of standing or sitting posture up to (4 hours) continuously, for a total of up to (10 hours) per (12 hours)
  • The Inbound Receptionist requires (near/far) vision to read patient charts, forms, x-rays, and computer screen; all are in English
  • The Inbound Receptionist is required to operate computer keyboard, mouse, and monitor for a total of up to (8 hours) per (12 hours)

Working Conditions: Risk of occupational exposure to blood and other potentially infectious materials (OPIM). Possible risk of physical injury due to moving machinery and supplies.  This is a safety sensitive position.

All positions with Tucson Orthopaedic Institute are to demonstrate due care in the use and communication of patients’ protected health information.  It is every employee’s principal job function to ensure patient confidentiality and failure to maintain confidentiality may, and will, result in sanction and/or discharge.